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Work's sucking.
Yesterday an anonymous school person called to report that one of her handicapped kids was being neglected. Not horribly, but the part that bothered me most was when she wouldn't give her name because she'd gotten the impression that she would be fired if she reported. Now, if someone in a school (or a therapist, doctor, etc.) suspects abuse they are required to report it. If some school administrator fuckwad is threatening his staff, this is a bad thing. So I go to a couple of supervisors, who are busy, and then to one of the program directors (PDs) to find out if there is anything that can be done.
Well, first she bitches at me for not using the staffing line on the phones. Alright, this isn't about the case itself, and non-supervisors man the staffing line and I know they would have no idea (and would likely just guess, which is almost worse) so I decided to take it to someone live who I figured knows their stuff- but excuse the hell out of me. Then she explains how there wasn't anything in place to handle this sort of situation within the agency as far as she knows, and of course I couldn't go outside of the agency because I would have to identify the reporter (yeah, I didn't get her name but I know her position and the school she works for, so I effectively know who she is) and that's a big no-no. Then she comments on how she just didn't see how it was that big a deal, and when she was a worker she heard about that sort of thing all the time. Now I have heard "we're supposed to tell the principal and he reports it" which is not cool, and it's even illegal, but at least stuff still gets reported; this lady didn't mention that there was any avenue to report at all and said she was just wanting to keep her job, she has kids to feed, blah blah.
Anyway, so this PD tells me to send it as an additional information report to the caseworker who will be handling the allegation investigation. I trudge back to my desk, then realize that the narrative of the report (which is public information) will have to identify the reporter (see above), and that's not good. I ask a supervisor how to handle it, and he looks puzzled and says "why don't we just email the worker and tell them what's going on that way?" which made a hell of a lot of sense. Thanks for nothing, PD.
Today she apologized for being stressed out and crabby, which I appreciate. However she did it while handing me a mailed correspondence report to enter, and we've gotten a vague email saying we should "pick up mailed reports to enter by so-and-so's office", no mention of where said office is located, no mention of whether this is in addition to the report we've been handed, and if this is for today or indefinitely; and if we are unable to squeeze it in between calls (which we can't, see below) we have to send a time exception report to our supervisor and their supervisor (no mention of how to find out who that is). And one wonders about what happened to the old system, which seemed to work just fine (having people on nights and weekends enter stuff when there were no calls coming in) and the fact that this is dumped ono us during the absolutely busiest time of the year (first couple of weeks of school). So, vagueness, bad timing, inefficiency, crabbiness, all that- piss off!
Yesterday an anonymous school person called to report that one of her handicapped kids was being neglected. Not horribly, but the part that bothered me most was when she wouldn't give her name because she'd gotten the impression that she would be fired if she reported. Now, if someone in a school (or a therapist, doctor, etc.) suspects abuse they are required to report it. If some school administrator fuckwad is threatening his staff, this is a bad thing. So I go to a couple of supervisors, who are busy, and then to one of the program directors (PDs) to find out if there is anything that can be done.
Well, first she bitches at me for not using the staffing line on the phones. Alright, this isn't about the case itself, and non-supervisors man the staffing line and I know they would have no idea (and would likely just guess, which is almost worse) so I decided to take it to someone live who I figured knows their stuff- but excuse the hell out of me. Then she explains how there wasn't anything in place to handle this sort of situation within the agency as far as she knows, and of course I couldn't go outside of the agency because I would have to identify the reporter (yeah, I didn't get her name but I know her position and the school she works for, so I effectively know who she is) and that's a big no-no. Then she comments on how she just didn't see how it was that big a deal, and when she was a worker she heard about that sort of thing all the time. Now I have heard "we're supposed to tell the principal and he reports it" which is not cool, and it's even illegal, but at least stuff still gets reported; this lady didn't mention that there was any avenue to report at all and said she was just wanting to keep her job, she has kids to feed, blah blah.
Anyway, so this PD tells me to send it as an additional information report to the caseworker who will be handling the allegation investigation. I trudge back to my desk, then realize that the narrative of the report (which is public information) will have to identify the reporter (see above), and that's not good. I ask a supervisor how to handle it, and he looks puzzled and says "why don't we just email the worker and tell them what's going on that way?" which made a hell of a lot of sense. Thanks for nothing, PD.
Today she apologized for being stressed out and crabby, which I appreciate. However she did it while handing me a mailed correspondence report to enter, and we've gotten a vague email saying we should "pick up mailed reports to enter by so-and-so's office", no mention of where said office is located, no mention of whether this is in addition to the report we've been handed, and if this is for today or indefinitely; and if we are unable to squeeze it in between calls (which we can't, see below) we have to send a time exception report to our supervisor and their supervisor (no mention of how to find out who that is). And one wonders about what happened to the old system, which seemed to work just fine (having people on nights and weekends enter stuff when there were no calls coming in) and the fact that this is dumped ono us during the absolutely busiest time of the year (first couple of weeks of school). So, vagueness, bad timing, inefficiency, crabbiness, all that- piss off!
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no subject
Date: Aug. 26th, 2005 04:52 pm (UTC)From:no subject
Date: Aug. 26th, 2005 07:46 pm (UTC)From:*hugs*
I hope your weekend mellows out and that you are able to forget about work for a while.
no subject
Date: Aug. 26th, 2005 11:13 pm (UTC)From: